Qantas announced last year that it would close airport service desks and sales counters as part of a cost-cutting drive.
Many frequent flyers were concerned that this would lead to disastrous consequences during disruptions or when urgent assistance is needed. Rather than having airport staff on hand to help, customers would be forced to deal with a call centre which is grossly understaffed and not always able to help.
This is exactly what happened to Australian Frequent Flyer's editor last week...
The Queensland government has increased the cost of hotel quarantine for passengers arriving in the state from overseas or from declared COVID-19 hotspots in Australia. From 1 July 2021, the cost of 14 days of quarantine for one adult in a Brisbane hotel rose from $2,800 to more...
Etihad Drops Multiple Partner Airlines
Etihad Guest has quietly ended its partnerships with Czech Airlines and Brazil's GOL Airlines. It comes just a month after Etihad Airways also ended its partnership with Air Seychelles. Etihad Guest members are no longer able to earn or redeem miles with any of these airlines. But in some good more...
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LifeMiles will stop extending the validity of expiring miles on 31 July 2021. You may need to take action now to stop your entire existing LifeMiles balance from expiring!
