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The Frequent Flyer Gazette

Monday, 1 June 2020

Ola Calls In Debt Collectors After App Error
Ride-sharing service Ola has engaged debt collectors to chase down customers affected by a widespread problem that prevented the Ola App from collecting credit card payments correctly.

Up to 150 Status Credits for Transferring Points to Qantas
Qantas is offering 25% bonus points and up to 150 status credits to selected credit cardholders that transfer points to Qantas.
Podcast #37: Flight Changes, Refunds & Travel Credits
In Episode 37 of AFF on AIR, Matt chats to Dr Matthias Böse, the lawyer that fought against Lufthansa in a recent court case with a very consumer-friendly outcome.
Popular Threads from the AFF Community
Difficulty getting a refund from Luxury Escapes
How are you finding working from home?
Does the Airbus A380 have a future?
Where would you be now (if not for the travel restrictions)?
AFF Community Round-Up
A milestone for our "Ask The Pilot" thread
Last week, our popular Ask The Pilot thread reached a milestone of 15,000 posts! You can view the 15,000th post here.

The "Ask The Pilot" thread is a place where AFF members can ask questions to real-life airline pilots. Since 2011, there have been countless aviation-related topics discussed. You can find links to popular questions & topics in our new Index of Popular "Ask The Pilot" Topics.
Featured AFF Member Trip Report
New Zealand - North South and the bit in between - 2014
Trip report by OZDUCK | As the Trip Reports forum is still, unsurprisingly, pretty quiet I thought that I would post another 'historic' TR. We booked a trip to NZ in October/November 2014 after Air New Zealand announced a sale. read more...
AFF Member Profile
This week, we interviewed AFF member boomy from Brisbane. boomy joined Australian Frequent Flyer in 2013 and has so far made 7,887 posts.
Q: Where did you go on your last trip?
A: My last trip was an essential work-related return flight to Melbourne. Domestic travel during lockdown was a very different experience. From being the only person in the train, walking in an empty terminal with just one coffee shop open to practicing social distancing onboard and filling forms to justify the travel. It was an experience I'll never forget.
Q: Where will you go when the current travel bans are lifted?
A: Once the domestic travel ban is lifted, the first destination will be holiday in Cairns. We had one booked in June but forced to postpone once our flights were cancelled. Once the international travel ban is lifted the first destination will be Europe to visit my family, again a trip that was previously booked in April and cancelled.
Q: Favourite airline?
A: My favourite airline for domestic travel is Qantas. In 2008 my company switched from Virgin Blue to Qantas and since then I've been flying with them almost every week.
For international travel I have two equal favourites, Singapore and Japan Airlines. The service they provide is almost flawless in my experience.

Q: What's one piece of advice you would give to a new AFF member?
A: AFF can be overwhelming at first. Even for someone with the patience to read through different threads it's often hard to find specific information so my advice is don't be shy, ask anything that is not clear. Also, don't make your first post about a complaint. It may create a negative first impression.
Q: Favourite forum on AFF?
A: My favourite forum is Trip Reports and Trip Photos. More than once I got trip ideas from that forum, getting to visit places that I would otherwise not consider or overlook. Also it's nice to revisit familiar places from a different person's perspective.
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The Australian Frequent Flyer, 2020
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